Chatbots have been simplifying the customer support industry for quite many years. From multinational corporations to emerging startups, everyone is utilizing chatbots to reshape their customer-company interactions. Powered by artificial intelligence, these chatbots are equipped to handle all kinds of customer queries; from basic FAQs to complex questions that require advanced problem-solving.
If you are considering installing a customer support chatbot on your website, you need to get an idea about how it would complement your customer support initiatives. The best way to do so would be to look at the existing customer service chatbot examples and understand how they are performing in real-time.
In this article, we will explore the top 10 customer service chatbot examples from leading brands across the world.
Why Are Companies Using AI Chatbots?
Before we move on, let us learn the reasons why companies are leveraging chatbots to provide customer service.
- 24*7 Availability - AI-powered chatbots offer instant support to your customers outside of regular business hours. It eliminates the need for lengthy waiting times for customers.
- Personalized interactions - You can program your chatbots to offer personalized responses to customers based on their purchase history, wishlists, and so on. This improves the overall customer experience and ensures greater customer retention.
- Cost-effective - Chatbots are cost-effective as they can handle multiple customer queries simultaneously without any manual intervention. You no longer have to hire additional customer service agents to handle a large volume of customer queries.
10 Customer Service Chatbot Examples to Learn From
Let us now understand how leading companies that use chatbots are simplifying customer service activities.
1. Retail and Ecommerce Giant, Amazon Uses AI Chatbots to Handle Customer Queries
Amazon utilizes chatbots to assist customers with various tasks, such as order information, estimated delivery schedules, shipment tracking, product returns, and so on. Instead of making customers wait for a human agent to resolve their queries, Amazon encourages its customers to have conversations with a bot to expedite query resolution. With the help of this chatbot, customers can receive real-time updates about their orders without having to interact with human customer support representatives.
The automated chatbot delivers instant responses to its customers for their order-related queries. This will free up the human agent's time to attend to complex issues like payment failures, missing products in orders, late shipments, and more.
Here is a screenshot of one such conversation with Amazon’s chatbot.
2. Banking Leader in India, HDFC Bank Built an AI-Powered Banking Assistant for Its Customers
HDFC bank has developed an AI-powered banking assistant named EVA (Electronic Virtual Assistant) to provide 24*7 assistance to customers and answer all banking-related queries. This banking assistant is designed to offer support to customers in various banking services like retrieving account-related information, sharing offers of the day, locating nearby branches of the bank, reporting failed transactions, credit card-related services, and so on. To cater to the diverse customer base in India, EVA is available in two languages - English and Hindi.
3. Healthcare App, HealthTap Uses Chatbot to Connect Customers with Healthcare Professionals
HealthTap is a virtual healthcare provider app that offers online tools to evaluate symptoms and provides access to certified doctors for consultation through video or text chats. It provides an AI-powered chatbot to fetch basic medical information, evaluate your symptoms, and connect you to the relevant healthcare professionals. This chatbot is also designed to answer your health-related questions at any time, thereby helping you diagnose your illness and share guidance on whether you really need to seek medical attention.
Besides consultation, the chatbot acts as a personal assistant sharing personalized health-related recommendations, medicine reminders, upcoming doctor appointments, and more.
4. Hospitality Company, Expedia Uses Chatbot to Manage Travel Bookings
Expedia, a leading online travel agency has embraced chatbot for helping its customers book vacation packages, flights, hotels, car rentals, cruises, and other touristy activities. Virtual Agent, as this chatbot is commonly called, requests customers to log in to their account to fetch relevant details and assist them with their queries. Instead of redirecting customers to multiple pages, the virtual assistant gathers all information about the customer's preferences and past interactions and presents them in the chatbot window. Thus, making managing things more convenient for the customers.
This chatbot has proven to be of great help for the company during holiday seasons, festivals, and other special events as there are generally high volumes of customer interactions during those times.
5. Apple Leverages Chatbot to Offer Technical Support to Customers
Apple uses a website chatbot to provide technical support to customers for its products and services. The chatbot assists customers with any technical issues, such as software updates, troubleshooting, hardware repairs, and more in the form of step-by-step instructions or direct support resources. Besides technical support, Apple's chatbot provides customers with detailed product information, order information, warranty coverage, repair options, and more.
6. Elearning App, Duolingo Deployed a Tutoring Chatbot to Help Users Revise Their Lessons
Duolingo is one of the most popular language-learning apps in the world. It offers interesting language learning courses online. The brand has built an engaging chatbot that helps its users practice their language lessons and learn new things at any time of the day. To make the experience more fun, Duolingo has assigned unique personalities to each of these bots which adds an oomph factor to the conversations.
The chatbot is also designed to help you with your lessons with a simple 'help my reply' button. As most people learn languages to have conversations with one another, this chatbot acts like a virtual friend you can have conversations with and brush your new language skills.
7. SaaS Product, Hubspot Has Built a Chatbot to Answer Customer Queries
HubSpot has built an AI-powered chatbot named HubBot that educates customers about HubSpot's suite of tools. It is designed to offer free training to customers by redirecting them to the HubSpot academy. Customers can also sign up for free accounts by utilizing this chatbot to create their accounts. Although HubBot seems to be pretty basic right now, it does offer customers an option to connect with the team and have a conversation with them.
8. Insurance Company, Insurify Takes the Burden off Their Human Agents with Customer Service Chatbots
Insurify utilizes a chatbot to offer personalized service to policyholders as well as potential customers. It asks the customers a series of questions to help them find the right insurance policy as per their needs. As this chatbot is powered by AI and a natural language processing engine, it can process text messages from customers and offer them accurate responses.
Besides applying for new insurance policies, this chatbot can help customers with their insurance premium payments, status updates on existing applications, filing claims, and more without making a single call to the company.
9. Automobile Dealer Merkamotor Leverages Chatbot to Provide Personalized Services to Customers
Merkamotor uses a chatbot to offer car maintenance services to its customers. Its chatbot is designed to capture relevant information about the vehicle and offer personalized recommendations for car maintenance to the customers. Besides car servicing, this chatbot helps customers calculate their car budget if they are buying a new one, enquire about pre-loved cars that are up for sale, or schedule test drives without any hassles.
10. Real Estate Marketplace Zillow Uses Chatbot to Navigate the Complexities of Property Transactions
Zillow uses a real estate chatbot to serve its customers by providing them updates about properties, rental inquiries, home loans, mortgage advice, legal assistance, interactive virtual home tours, and more. It uses AI algorithms to sift through extensive property listings and recommend the ones that match the customer's criteria. Further, it helps customers schedule property visits at their convenience.
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If you are looking to build a customer service chatbot for your brand, Bodt can help. With Bodt's intuitive chatbot builder, you can create an intelligent chatbot for your website in three easy steps. Powered by ChatGPT, your chatbot will be designed to proactively engage your customers and offer them personalized customer support.
Try Bodt to build your AI chatbot and transform your customer service today.
Frequently Asked Questions
What is an example of a chatbot in customer service?
The best example of a chatbot in customer service is the virtual assistant that most companies offer on their websites to provide instant assistance to their customers.
Can I use a chatbot for customer service?
Yes, you can use a chatbot to simplify your customer service operations.
What are chatbots with examples?
Chatbots are software applications that are deployed on websites, messaging apps, social media, and more to simulate human conversations and offer customer support. Many leading companies around the world leverage chatbots to amp up their customer service.
What is a bot in customer service?
A bot in customer service is a software program that handles inquiries, assists in solving customer problems, and offers added support thereby helping customers and boosting customer satisfaction.
