Top 7 AI Customer Service Softwares to Compare in 2024

Customer service teams are often loaded with work. From responding to an overwhelming number of support queries to conducting proactive customer outreach to maintaining customer relationships; they often face challenges. Did you know over 90% of customers expect businesses to respond to their queries immediately?

Here is where AI customer service software can help. AI chatbots can take over your customer support by automating certain tasks that would otherwise take up a lot of time and effort. It can analyze your customer behavior to offer personalized resolution to their queries. With AI-powered customer service tools, you can scale your customer service operations without expanding your team.

In this post, we will share a list of AI customer service software that you can consider investing in.

What Is an AI Customer Service Software?

AI customer service software are specialized customer service tools that leverage artificial intelligence, natural language processsing, and machine learning algorithms to support customers.

As these tools rely on advanced technologies, they can resolve customer queries with minimal human intervention. This reduces the workload on your human customer support team leaving them free to focus their efforts on other important customer support related tasks.

How AI Can Help with Customer Service?

AI helps you streamline your customer service processes in numerous ways. Let us quickly have a look at each of them.

• 24*7 Availability - Unlike human customer support agents, AI customer service chatbots work 24*7 and helps you offer round-the-clock customer support. It ensures you are available for your customers no matter which country or timezone they belong to.
• Accurate Responses to Queries - AI chatbot can interact with your customers in real time and resolve their queries. It can analyze the customer query, gauge the sentiment behind it using NLP, and offer them accurate answers.
• Self-service Platform - You can connect your AI customer service chatbot with your knowledge bases, terms and conditions documents, privacy policies, shipping policies, and so on. The chatbot can then fetch the relevant details from these information sources and become a self-service platform for your customers.
• Task Automation - AI customer service chatbots can take over repetitive tasks like sending welcome messages to new customers, responding to initial customer messages, sharing product recommendations, and more. This can improve your team productivity while delivering excellent customer experiences.
• Multilingual Support - As AI customer service chatbots generally support multiple languages, you can expand your business across geographical borders and attract customers from all over the world.
• Meeting Scheduling - You can also utilize AI-powered chatbots to schedule meetings, appointments, or product demos with your customers. This will reduce the manual back and forth between your customer support team and customers and optimize the entire process.

AI customer service chatbots can be utilized by businesses of all types. If you are a social media marketing agency, you can utilize a social customer service software to reach out to your customers and leads on various social media platforms. Similarly, if you are a healthcare organization, you can leverage a healthcare customer service software to offer support to your customers.

No matter its use, there is a AI-powered customer service chatbot platform for all.

The Best 7 AI Customer Service Software to Consider in 2024

Here are the top 7 AI customer service software to consider for your business this year.

1. Bodt

Source

Bodt is the best customer service software that leverages AI-powered intelligent engines to engage customers. It offers an intuitive chatbot builder that allows you to set up your AI chatbots in just three steps. It helps you delight your customers by offering them excellent customer service 24*7.

With Bodt, you can create outstanding chatbots that understand customer queries and the intent behind those queries. It then delivers accurate human-like responses to these queries in a matter of few seconds.

Key Features -

• Smart chatbot builder.
• Customizable chatbot widget.
• AI-based conversational engine.
• Multilingual support.
• Integration with apps like WordPress, Shopify, and more.
• Analytics dashboard for monitoring chatbot performance.

Best For -

• Small, medium, and large-sized businesses as well as enterprises.

Pros -

• Allows unlimited chatbot creation.
• No technical or programming knowledge required to deploy chatbots.
• Entirely powered by artificial intelligence (AI), natural language processing (NLP), and machine learning (ML).
• User-friendly and affordable tool.

Cons -

• Relatively new in the market.

Pricing -

• Starts at just $1 per month.

2. Help Scout

Source

Help Scout is a customer service platform that allows businesses to support customers via live chat and build excellent customer experiences. It provides Beacon, an intuitive messaging tool to connect with customers and offer them help.

Key Features -

• Excellent chatbot builder.
• Shared inbox.
• Automated popups.
• Help documentation management.
• AI-powered summarizer to summarize customer conversations.

Best For -

• Small and Medium-Sized Businesses

Pros -

• Available in multiple languages.
• Quick setup.
• Transparent Pricing.
• Supports integration with other third-party applications.

Cons -

• Basic live chat functionality.
• AI-powered functionality helps improve team performance.
• The Analytics feature is quite basic.
• Expensive as compared to other tools like Bodt.

Pricing -

• Starts from $25 per user per month.
• Offers 15 day free trial

3. Freshdesk

Source

Freshdesk is another customer service platform that provides support to customers with its friendly support bot named Freddy. Freddy is designed to promptly answer customer queries via engaging chat conversations.

Freshdesk is the best choice for social media customer service software as it allows you to track and manage customer conversations across major social media platforms.

Key Features -

• No-code chatbot builder.
• AI-powered engine for faster query resolution.
• Ticket system for tracking customer issues.
• Knowledge base.
• Curated reporting and analytics.

Best For -

• Small, Mid-size, and large enterprises.

Pros -

• Simple user interface.
• A virtual assistant to your customer support team.

Cons -

• No multilingual support.
• Offer basic reporting capabilities.

Pricing -

• Starts from $19 per month.
• Offers a 14-day free trial

4. Intercom

Source

Intercom is another customer service solution that seamless customer experiences using AI and automation. It offers an amazing AI chatbot, Fin that is designed to resolve issues instantly and boost customer experiences.

Key Features -

• Visual bot and automation builder.
• Pre-built chatbot templates for common use cases.
• Supports 40+ languages.
• Integrates with other third-party applications.
• Reporting and analytics.

Best For -

• Small, mid-sized, and large businesses.

Pros -

• User-friendly interface.
• Extensive documentation available for tool implementation.

Cons -

• Some functionalities are buggy.
• Poor customer support.
• Expensive as compared to other alternatives in this list.

Pricing -

• Starts from $39 per user per month along with additional AI chatbot charges of $0.99 per query resolution.
• Offers a 14 day free trial.

5. Landbot

Source

Landbot is the next customer service software that helps you build engaging chatbots to facilitate conversations with customers in real time. You can build automated chatbot flows to delight your customers across various stages of their journey with your brand.

Key Features -

• No-code chatbot builder.
• Pre-designed reusable chatbot templates.
• Customize chatbot design.
• Integrates with various third-party applications.
• Analytics and reporting.

Best For -

• Small, mid size, and large businesses.

Pros -

• Simple user interface.
• Chatbots can be customized to build brand aesthetics.
• Does not require any coding knowledge for implementation.

Cons -

• Involves a learning curve.
• Expensive as compared to other similar platforms.

Pricing -

• Starts from €40 per month

6. Tidio

Source

Tidio is another customer service software that combines AI capabilities with that of chatbot to build excellent conversational experiences for customers. It offers an AI chatbot named Lyro to perform mundane tasks and answer common customer questions. Thus, helping your team focus on other important tasks and activities.

Key Features -

• Intuitive chatbot builder.
• Supports 7 languages.
• Integrates seamlessly with other business applications.
• Analytics to monitor chatbot performance.

Best For -

• Small and medium businesses.

Pros -

• Offers seamless handovers to human agents for complex queries.
• Quick and accurate responses.

Cons -

• May involve a learning curve.
• Lacks advanced chatbot customizations.

Pricing -

• Starts from $39 per month.
• Offer 7-day free trial.

7. Hiver

Source

Hiver is the last one in this list of the top AI customer service software. It has recently launched an AI bot named Harvey to offer uninterrupted support to customers. Due to its integration with the Google Workspace, you can manage all your customer interactions from within your Gmail inbox.

Key Features -

• Automated responses to common customer queries.
• Smart email template suggestions
• AI summarizer that compresses long messages into concise notes.

Best For -

• Small, mid-size, and large businesses

Pros-

• Easy to set up.
• 24*7 customer support.

Cons -

• Involves a learning curve.

Pricing -

• Starts from $19 per user per month.
• Offers free 7 day trial.

Here is a quick comparison table you can check out.

Wrapping Up

AI customer service software can help you shorten your response times, optimize customer support workflows, and boost customer engagement. It can save you a lot of time and money while improving the quality of service you offer to customers.

If you are an eCommerce retailer, Bodt is an excellent eCommerce customer service software for your business. It can deliver outstanding product recommendations, boost product discovery, and more to take your business to the next level. Sign up for your account and build engaging chatbots for your business in less than 10 minutes.